LetsVPN: Terms of Service

This document sets out what applies when you use LetsVPN, the site domains that go with it and the services offered through them. The site and the services belong to the LetsVPN team, who also run them; agree to these terms and a binding contract exists between us.

General

Our aim is straightforward: give every customer a service worth using. Please read the terms before you visit the site or sign up for the service.

Agreeing here creates a legally binding agreement between you and the LetsVPN team.

The LetsVPN service

The product is a virtual private network service. It runs on servers, transmission, routers, IP addresses and the other equipment and protocols that carry traffic across our network. You agree to follow these terms while using it.

Usage policy

By using the LetsVPN service you accept each of the following:

• No spam, port scanning, hunting for open proxies or open relays, subscription mail, unsolicited mail or bulk mail of any kind through our system, even if the message ultimately leaves from another server;
• No pop-up advertising pushed from our service;
• No attacking any other computer or network while you are connected;
• No using the service in a way that might harm our network or anyone else.

It stays your job to know and follow the law where you live. LetsVPN accepts no liability for user conduct, criminal or civil.

Breaching this usage policy or the terms can close your account with no refund, and you may have to cover everything we lose, including compensation claimed by third parties, legal fees and litigation costs.

You are allowed to download the software, its updates, patches and other utilities onto your phone or connected device. The licence is non-exclusive and limited: it covers using the software for the purposes stated when we supply it and under these terms, and nothing else. Modifying it, sharing it with unauthorised parties, reverse engineering it or using it in any unauthorised way is prohibited.

Disclaimers

We work to keep the site and service running, yet both are offered as is and as available; we make no express or implied warranty about the accuracy of any material or information published, or about its suitability for a given purpose.

Actual coverage, speed, location and quality vary. Apart from limited maintenance and repair windows we aim to remain reachable, but emergencies, third-party failures, transmission, device or network issues and limits, interference and signal strength can render the service unavailable, interrupted, refused, restricted or reduced.

We make no promise that the service fits your needs, or that it is uninterrupted, prompt, secure or free of errors, and none that defects will be fixed. You choose to visit and use it and accept the risk.

No user activity is recorded - not the sites you visit, DNS lookups or mail - only attempts to reach our servers, used for troubleshooting and improvement. We take no part in surveillance and share no personal information with third parties.

Changes to the terms

The terms can be revised from time to time without separate notice. Revisions appear in the updated agreement published on the site and take effect on publication unless otherwise stated; significant changes are signalled through the app or while you browse.

Last but not least

Consumer privacy, security and network freedom are what LetsVPN believes in, and they shape how we handle privacy and personal information. Questions are always welcome at the support mailbox.

Questions? Reach us at letsvpn@rbox.me.